Some things never change...
I had written this post 3 years ago about buying international train tickets in Italy and it's still really up to date:
1- In Italy, you can still not get a quote or book any international train ticket on the italian website if it's not a pure "artesia" journey, only option then would be to get to Milano Centrale and queue for 1h30 to get the price and eventually book. But it's quite time consuming, and what if you just want to compare with the air fares? What I did is checking the options online and then ask our corporate travel agency for a quote of the journey - just to be sure to queue if I really want the tickets...
2- In France, you can book the ticket on the french website but you cannot print them unlike a boarding pass. In France it would not be such a hassle to get the ticket issued in any station or sent at home, but abroad the only option is to go the Rail Europe Milan where they will charge you 10 eur extra for printing the tickets you desperately need. And obviously they are closed everyday between 12.30pm and 2pm...
In the days of electronic travel retail why are these train companies not able to compete in service with airlines? They have made some progress on national travels and I guess only a few private individuals are in my same case, most either go to the station or book through a travel agency. No business need... no improvement...
Comment obtenir des billets de train moins chers (avec un peu de chance)?
Il s'avère que la SNCF possède plus de classes de tarifaires par rapport à Treinitalia. Donc au lieu de payer le Milan-Nice 24 euros (-26 ans), il y a un tarif "SMART" à 15 euros. Bien sûr, le nombre de places est limité!
Mais comment faire pour obtenir son billet? Il est possible de payer sur internet si vous êtes en France mais ATTENTION parce que vous ne pouvez pas retirer vos billets à l'étranger. A l'étranger, rendez-vous sur le site
http://www.tgv-europe.com. Si lorsque vous validez votre voyage, un message du style "erreur technique, veuillez réessayer" apparait cela veut sûrement dire qu'il n'y a plus de places à ce tarif ;-). Ensuite il faut se rendre dans l'unique agence SNCF du pays (Allemagne, Suisse, Luxembourg, Espagne, Pays-Bas, Belgique) pour retirer les billets. Si vous avez de la chance c'est dans la ville où vous habitez. En Italie, le bureau Uffici Rail Europe - SNCF se trouve à Milan, Via Vitruvio 1, Metro Rouge, station Lima. Très pratique et il n'y a pas de commission excepté pour l'échange ou le remboursement de billets (6 euros).